User Tips on Implenting a New SaaS Solution

Here's an article from a Salesforce user from Singapore on what the process was like in setting up the system and tips for others considering adopting one. Some of the key tips include:

"We underestimated the number we needed, because more and more people started wanting access"

"..also advised companies looking to implement a SaaS project, to have a deeper ongoing involvement with the project, and to have an "owner" within the company who has a vested interest in ensuring it is carried out successfully in the long run."

"Management loved the system, but it took some convincing to make sales staff [embrace] the system. There was a cultural change,"

"But companies should pay extra effort to user training and acceptance, to ensure changes don't cause friction"

"System integrators need to embrace the idea that IT is a means to an end. Expertise is where they can create defensible intellectual property,"

Having seen various SaaS solutions rolled out in small to medium businesses, especially agreed with underestimating the number of users needed as well as the big culture change hurdle for users to use the system vs. their traditional/legacy systems.